If your cable modem does
not perform as expected, the following tips may help. If you
need further assistance, contact your cable service
1. Verify that the plug to
your cable modem AC adapter is properly inserted into an
2. Verify that your cable
modem AC adapter is not plugged into an electrical outlet
that is controlled by a wall switch. If a wall switch
controls the electrical outlet, make sure the switch is in
the ON position.
3. Verify that the Power
and Status indicators on the front panel of your cable modem
4. Verify that all cables
are properly connected, and that you are using the correct
5. Verify that your cable
service is active and that it supports two-way service.
6. If you are using the
ethernet connection, verify that your TCP/IP is properly
installed and configured.
7. If you are using the USB
that you have followed the procedure for installing the USB
Drivers for Windows (98/SE/ME/2000.
8. Verify that you have
called your cable service provider and given them the serial
number and MAC address of your cable modem.
9. If you are using a cable
signal splitter so that you can connect the cable modem to
other devices, remove the splitter and reconnect the cables
so that the cable modem is connected directly to the cable
input. If your cable modem functions properly connected in
this way, the cable signal splitter may be defective and may
need to be replaced.
10. If you have three solid
lights on your modem your good to go on our end, the
internet is in your home for you to access.